Thank you for your reply @Lawrence, however, it’s a moot point now because we have this afternoon come back from a meeting at another bank who had no issue with my wife’s recent arrival status.
And that is the only way this sort of issue can be settled. Why? Because, after having already tried to sort it out, it is clear to me the bank has a policy of some description and all that will happen from a debrief is the same outcome.
Even more astounding is the BNZ is not the only bank who doesn’t want new arrival foreigner business. Another bank I asked was even less subtle in alleging the connection to “money laundering” and other misdeeds.
Based on online discussions and word of mouth, it is apparent there are 2 major banks in NZ who do want the business and no surprises, we were easily able to open an account at one of them. We did not try the other one as they don’t have a local branch.