My wife is Asian and new to this country. I am a local and have had a mostly easy run with the bank. But try and get her added as a joint account holder (no lending involved) and the bank doesn’t want to know, citing policy.
With now open eyes, I looked at the ‘migrant’ section of the BNZ website and noticed they indeed seem to be putting up barriers.
While I will bet they will deny they are xenophobic, it’s the only possible explanation to draw from my experience which is nothing short of ridiculous.
The only positive thing I can say is there is another major bank who is happy to take our business.