Why do I have to go into a branch to set a PIN on a debit card?

Many others I’ve dealt with from ASB, ANZ and Amex allow you to set a PIN from your app or just by purchasing.

Why cant BNZ do this?


Hi @TH1, thanks for the question. Whilst this isn’t a feature at the moment, I’m happy to say that we’ve had a number of customers discussing this with us and it’s something we’re currently looking into. When we have an update we’ll be sure to let everyone know :slight_smile: