Hi there! I’m Olivia from BNZ’s Financial Crime Management Centre. This new platform is dedicated to all things financial crime! It’s a place you can visit for tips and tricks on how to protect yourself or share stories and comments. We’ll endeavour to answer any questions you might have.

One key piece of information we’d like to pass on today is that you must never click on links in emails. At first sight, fraudulent emails can appear genuine, but always remember, BNZ and other legitimate organisations (public or private) will never ask you to disclose confidential banking or personal details. These email links are a surefire way for offenders to obtain sensitive information such as usernames, passwords and credit card details. Some links may even infect your computer with malware (malicious software). These scams are known as ‘phishing’, so please be vigilant. For extra information or to take our quiz on identifying phishing emails, check out ‘Recognising phishing emails’ on our website.

If you think you’ve been caught up in a phishing scam, or if you’ve provided personal and/or banking details to someone either via telephone, email, text or by clicking on a link, please call us straight away on 0800 ASK BNZ (275 269) and ask to speak to the Financial Crime Management Centre.


Great to see Financial Crime with its own board here on Community, Olivia :slight_smile: Looking forward to seeing more of those cyber security insights!

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Hi Olivia - this is good news that is a Financial Crimes Management Centre to help with fraud etc. I do think BNZ has very good security systems in place with online banking and transactions.