Watch out for this Spark scam!

Spark customers were subject to an enormous phishing scam last week, with one man saying the company told him up to 10,000 Kiwis were targeted. This has since been confirmed by Spark.

An Upper Hutt resident named John called Spark on Wednesday morning as he was perturbed by a call he’d received from a person claiming to be from their Auckland engineering department.

Spark informed John that there were 10,000 calls made across New Zealand in a massive phishing onslaught.

John said it was lucky that nothing serious had happened other than changing all his passwords.

It’s important to remember Spark will never call you regarding a virus or problem with your computer. You should never give someone access to your computer or give out bank account usernames, passwords, PINs or verification codes.

Similarly, while BNZ may ask questions to confirm your identity, we will never ask you for this confidential information.

Red flags to look out for:

  1. Someone calling and claiming to be from Spark with the offer of their employee number to prove this.
  2. An offer is made to take control of your home computer to fix a virus that has been identified in your modem or computer.
  3. The scammers provide a number for you to call back on if you seem suspicious. The scammers answer this phone line that they own with ‘Hello, Spark helpdesk’.

Tips to help you avoid scams:
• If in doubt just hang up the phone.
• BNZ will never ring you and ask you to provide account details or personal information. If you get such a call, phone 0800 ASK BNZ (275 269) or +64 4 924 0499 and ask for the Financial Crime Management Centre.
• Never tell anyone your login details, PINs, passwords or verification codes – not even the Police, bank staff, friends or family. BNZ will never ask you for your PINs or passwords.
• Check your statements. Advise us immediately of any unauthorised transactions.
• If you suspect you’ve been taken in by a scam, contact BNZ on 0800 ASK BNZ (275 269) or +64 4 924 0499 as soon as possible.

To read the Stuff article regarding this recent scamming event, click here.

1 Like

Thanks for the Information about this scam as I have had these calls come in & as soon as I hear their voice I know if they are real or Scammers - Otherwise this information could be added to the BNZ Mobile App as a lot of people use it just like myself.

Thanks again

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Hi Shane, thanks for your feedback!

We are currently working on different ways to get information about scams out to our customers - and to all New Zealanders, and we love hearing from our customers about how this information could be best received.

You could also try our interactive quiz, Scam Savvy, to see how you go with other scam scenarios as well.

Thanks for that I just tried the test and passed with flying colours.


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