In trying to log-in to the BNZ Internet Banking site I’m informed that my NetGuard card has expired. OK, so I phone the listed customer service number, enter the access code on the phone keys and verbally, and wait, and wait, then get cut off. I’ve done this five times on that number, sometimes I get a recorded voice message after waiting what seems like 5 minutes to “try again later”.
So, out of desperation I try the “lost and stolen cards” number (since it mentions NetGuard, and presumably one should expect a response in the event that you card is stolen). Its always busy.
So, I try the business banking number - same problem as the original number.
I’ve wasted over 30 minutes trying to get my issue resolved. I need to get into the site to retrieve Mastercard statements in order to complete year-end accounts for the GST return etc. This is urgent. This automated answering system is not customer-focussed at all - and there’s either something awry with the total phone system today or not enough people available to give personal service. I’m one highly frustrated customer!