I tried emailing Community directly but got 2 undeliverable messages -I used info@ etc. Can you please comment on Vodafone’s response .I show below my discussion with their Help Desk.:" Hi, my name is Russel.
Russel: Good afternoon! Welcome to Vodafone’s Mobile Ninja Expert chat services. I will be glad to assist you.
Russel: I have received your query and rest assured I will assist you with.
: Hi Russel . On my PC Outlook that same email goes to correct folder.
On my phone I go to spam select that BNZ Community email and notify Not Spam.
On each individual occasion it is removed from Spam but the next BNZ email will still go to Spam. How do I fix this?
Russel: As per the your question, I would like to inform you that this is issue with BNZ bank server.
: Ok I shall contact BNZ Community staff.
Russel: Sure please.
Russel: I would suggest to save the email on contacts from your phone and then it may deliver the emails to the correct folder.
Russel: If still you face the issue, kindly contact the Bank staff.
: It was already in my Phone contacts so I shall contact Bank staff
It might be my old Phone – a Samsung Galaxy S2 with Android version 4.1.2
Transferring it from Spam on the phone always is a messy process as the Not Spam option does not automatically display at first.
Your help kindly appreciated.