On June 21st, I called at your Courtenay Place branch to change the signatories on a non-profit account. I had been told earlier in the week – by your phone helpdesk – that I needed a copy of the organisation’s minutes detailing the changes, and that the new signatories could come in, provide suitable ID and sign.
When I presented the form at the counter and confirmed this was all that was required, I was asked to wait while the trainee assistant checked “with someone senior”. She came back five minutes later to say there was no one senior available, and could she take my name and number and have them call me later that afternoon.
They never called.
Branch phone numbers aren’t listed anywhere so I couldn’t call them. I had to wait.
They never called.
Finally, today, five days later, I called your Helpdesk. Twice. The first time, after a 10 minute wait, I spoke to someone who said she was “just looking into it” then I was cut off.
She didn’t call back.
The second time, after another 10 minute wait, I got through to someone else who said they’d give me the branch’s phone number. “Oh no,” I said, “I’m not going through your infinite wait-time, idiotic phone service again. This is my time you’re wasting. The branch was supposed to call me back FIVE DAYS AGO!”
After confirming they had my number, I hung up. Now I’m waiting for your call …
