Urgent Credit Card query

I couldn’t get through on any of your numbers and this link was listed in a notice saying they are experiencing problems. Well I need to talk to someone urgently was a victim of having money stolen form my account via a credit card last month and I think it might have happened again, tried to purchase an item and was declined looked online and 116 prox missing from statements and account. Please reply urgently by email and I can give phone number.

Hey Sara,

I am so sorry to hear about that! I’ve been in your position before. We are sorry we can’t immediately get in touch with you due to our phone systems having issues. They intermittently kick in and out of action.

Have you tried our lost/stolen line for assistance? Hopefully you can get through to us. At least this number has been working on occasion. The number is 0800 735 901.


That number is not working either

Hi @SaraFearon,

I’ll have someone give you call today using the number on file. You can send me a PM here if there’s a different number we should be calling!


I’ve just called and spoken to someone thank you