Time zone won't let me access bnz apps

I have just got a new phone, and when I try to access bnz personal or business apps, I receive a message saying time zone setting is not correct. I’ve checked my phone and it is set to auto time zone showing nz daylight saving time

Hi there, sorry to hear you’re having trouble getting onto the BNZ Mobile apps because of the Time Zone error.
If you are seeing the message ‘New Zealand Daylight Time’, it indicates your settings are set to the manual feature.

Ensure the slider to the left of ‘Automatic date and time’ is on.
Blue on, Grey off (For Android)
Green on, Grey off (For Apple)

Let me know how you get on. Thanks, Althea :slight_smile:

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Hi althea, thanks for your reply.

However my date and time is set to automatic and still receiving this message.

Thanks

Mitch

Hi @Mdaniels, in that case you’ll probably need to send us a secure message over Internet Banking or give us a call so that we can look into this further for you. Sorry about that. Lawrence

0800 275 269

Hi Lawrence - is there any update on how to solve this issue ?

Hi @coronation, not that I’m aware of. @Nick, is this a known issue and if so is there a fix for it? Or will customers needs to contact us directly to solve it?

Hi Lawrence

I have had three customers so far with this issue - yesterdays was a New to Bank - there just wasn’t a response on the Community how that person’s issue was solved which would help with my customers.

Thanks

I’ll chase Nick up on this for you :slight_smile:

We had a customer with this problem the other day. If its a brand new phone they have to restart it to allow the timezone to kick in properly. This seemed to have worked for their phone. (iPhone)

I am having the same issue on my iphone, timezone issue. I tried restarting couple of times and now I cannot even login.

Hi @Bridgettelahman, @coronation , I am having the timezone issue on my iphone. I tried restarting couple of times and my timezone setting are set to automatic. Let me know if you guys have a fix for this.

Hi, sorry for taking time to respond here. The security we have built into the app has a security token that requires the devices time to be set correctly in the timezone you are in.

So the best scenario is (on iPhone) Settings > General > Set Automatically is on and the Time Zone is set to the correct timezone.

If this is how you have it, then please try reinstalling the app and login again - and for this I am sorry for any inconvenience

N

Hi @Nick . I’ve tried all of the above (restarted phone, have correct time settings, have reinstalled the app) with no luck. Do you have any other fix??

PS I still get access to my accounts, but the time zone error message pops up and the app then doesn’t remember my details for the next time.

Thanks

It’s because you are using Apple. You have to do everything “their” way. Even if their way is wrong, or stupid.

No wonder so many people say Apple is rotten to the core. No wonder too that Android is used by far, far more people than Apple. And yes, cost is a factor, but also because you have to do “everything” Apples way.

Hey there, I’m really sorry to hear about the experience you’ve had trying to get the Mobile App sorted. It definitely shouldn’t be this difficult :pensive: I’ve just spoken with our Tech guys who asked if you could send a screenshot of your Date and Time settings. ^Alyssia

I’m great thanks! Yes, let’s get to the bottom of this for you =) I’ll be in touch shortly once I have an update from our Tech guys. ^Alyssia

Hey, I’m finished for the day but I’ve checked in with our Tech guys and they’ve had to escalate this issue higher. They mentioned it would be really good if you can call them on 0800 269 424 so they can walk you through a couple of potential fixes but if not, I’ll be in touch when I have another update. Appreciate your patience. ^Alyssia :slightly_smiling_face:

Hey, I’ve just had an update from our Tech Guys and they mentioned that you’ve been able to get the App sorted? Let us know if you’re still having issues. Fingers crossed you’re not :crossed_fingers: ^Alyssia

All good now thanks :+1:

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Keep in mind these are the views of fellow BNZ Community users, and not BNZ.