I have just got a new phone, and when I try to access bnz personal or business apps, I receive a message saying time zone setting is not correct. I’ve checked my phone and it is set to auto time zone showing nz daylight saving time
Hi there, sorry to hear you’re having trouble getting onto the BNZ Mobile apps because of the Time Zone error.
If you are seeing the message ‘New Zealand Daylight Time’, it indicates your settings are set to the manual feature.
Ensure the slider to the left of ‘Automatic date and time’ is on.
Blue on, Grey off (For Android)
Green on, Grey off (For Apple)
Let me know how you get on. Thanks, Althea
Hi althea, thanks for your reply.
However my date and time is set to automatic and still receiving this message.
Hi @Mdaniels, in that case you’ll probably need to send us a secure message over Internet Banking or give us a call so that we can look into this further for you. Sorry about that. Lawrence
0800 275 269
Hi Lawrence - is there any update on how to solve this issue ?
I have had three customers so far with this issue - yesterdays was a New to Bank - there just wasn’t a response on the Community how that person’s issue was solved which would help with my customers.
I’ll chase Nick up on this for you
We had a customer with this problem the other day. If its a brand new phone they have to restart it to allow the timezone to kick in properly. This seemed to have worked for their phone. (iPhone)
I am having the same issue on my iphone, timezone issue. I tried restarting couple of times and now I cannot even login.
Hi @Bridgettelahman, @coronation , I am having the timezone issue on my iphone. I tried restarting couple of times and my timezone setting are set to automatic. Let me know if you guys have a fix for this.
Hi, sorry for taking time to respond here. The security we have built into the app has a security token that requires the devices time to be set correctly in the timezone you are in.
So the best scenario is (on iPhone) Settings > General > Set Automatically is on and the Time Zone is set to the correct timezone.
If this is how you have it, then please try reinstalling the app and login again - and for this I am sorry for any inconvenience