Time zone won't let me access bnz apps


#1

I have just got a new phone, and when I try to access bnz personal or business apps, I receive a message saying time zone setting is not correct. I’ve checked my phone and it is set to auto time zone showing nz daylight saving time


#2

Hi there, sorry to hear you’re having trouble getting onto the BNZ Mobile apps because of the Time Zone error.
If you are seeing the message ‘New Zealand Daylight Time’, it indicates your settings are set to the manual feature.

Ensure the slider to the left of ‘Automatic date and time’ is on.
Blue on, Grey off (For Android)
Green on, Grey off (For Apple)

Let me know how you get on. Thanks, Althea :slight_smile:


#3

Hi althea, thanks for your reply.

However my date and time is set to automatic and still receiving this message.

Thanks

Mitch


#4

Hi @Mdaniels, in that case you’ll probably need to send us a secure message over Internet Banking or give us a call so that we can look into this further for you. Sorry about that. Lawrence

0800 275 269