Hi @jz, Sorry to hear you are having an issue logging into the iOS app.
BNZ passwords have to be between 6 and 8 characters, alphanumeric and we don’t allow special characters, like the ‘*’ symbol.
Unfortunately, when someone sets up a password we stop recording what they are typing after 8 characters, this is a bug on our side that we will look at.
So although, some people think they have a special character in their password, they actually don’t. Sorry for the confusion, this is our fault.
If you try again on the iOS app and omit the ‘*’ you should be able to login.
On the Android, we do have the ‘*’ in the keyboard but if you look at the password field when you hit it, nothing is being recorded.