Telephone banking/debit card problem


#1

How do I register for telephone banking and also I want to use my debit card but it say try a different card and I want to put my card on Apple Pay but it says contact card issuer please help as I want to use my card as it is activated


#2

Hey @Kicana, thanks for reaching out to us :slight_smile: To register for telephone banking you can call us on 0800 275 269 or visit a BNZ store. In regards to the card why you’re card isn’t working for telephone banking, you can private message me your access number and I can look into that for you now. For Apple Pay, have you checked the card you’re using is compatible? You can find out here: https://www.bnz.co.nz/support/mobile-payments/apple-pay/requirements-for-using-apple-pay


#3

How do I private message


#4

Yes


#5

Hi James, just closing the loop on this thread as we’re already chatting via private message.