Telephone banking/debit card problem

How do I register for telephone banking and also I want to use my debit card but it say try a different card and I want to put my card on Apple Pay but it says contact card issuer please help as I want to use my card as it is activated

Hey @Kicana, thanks for reaching out to us :slight_smile: To register for telephone banking you can call us on 0800 275 269 or visit a BNZ store. In regards to the card why you’re card isn’t working for telephone banking, you can private message me your access number and I can look into that for you now. For Apple Pay, have you checked the card you’re using is compatible? You can find out here:

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How do I private message


Hi James, just closing the loop on this thread as we’re already chatting via private message.

Keep in mind these are the views of fellow BNZ Community users, and not BNZ.