We spend a fair bit of time making statements accessible inside internet banking. In our new Internet Banking (aka YouMoney) we have also put heaps of time into giving customers access to more transactions in an easier way.
My questions are for those that use statements.
What do you use them for?
Why do you need to look at the statement rather than just viewing all the transactions for each account for the same period?
Is there something you need out of them that you can’t find just looking at your transactions?
Do you just need an easier way to get the information to someone else?
Would love to hear your thoughts.