Statements online available online

Online and Mobile
#1

Restriciting statements to be available online online. This is a nice step but a messy one.

All banks around the world, send an email with a pdf attachment with a pwd lock basically with an auto generated password -combo of some personal info.
This helps in checking the statements without logging into net banking from remote unknown wi-fis, helps elderly and is easier.

I request, that statements be sent as password protectee pdfs, anyways all paper statements coming to a letterbox,never had a password.

#2

I don’t want PDFs

I’d like to be able to download spreadsheets of any date range I choose in Excel or Google Sheets format.

This allows me to do stuff with my banking records. A PDF can only be looked at. Not used to budget, etc.

#3

They should have an option to select which all formats will come attached or whether you do not want anything attached, just send an intimation.

#4

I get PDF statments emailed to me from Kiwibank and they aren’t password locked.

#5

They should be password locked.
Though their doesnot seem to be a requirement.
I would prefer a dynamic options on formats that I want to be emailed to me, and most microsoft and pdf applications can be easily password locked at file level.

#6

I refer to your letter dated 28th June 2016 in which you stated that paper statements will no longer be sent to me from 26th June 2016 and on-line statements are obtainable and stored within Internet Banking.

I would like to inform you that I am not able to log in my internet banking because my NetGuard Card has expired and your bank has never sent a replacement NetGuard Card to me to my registered address after its expiry.

Also, I am in Hong Kong and I have been trying to call +64 4 931 8226 to order a replacement NetGuard Card but there is no one answering my call after waiting for 5 mins.

While I appreciate your love for the environment, I am quite frustrated that my right to obtain my bank statements has been infringed due to your environmental protection policy and your failure to send a replacement NetGuard Card to my registered address so that I can access my internet banking.

What can I do in order to get access to my internet banking??

#7

Call them and get it reset. They do answer the phone, I find the earlier in the day, the less wait you have

#8

Call them and get a waiver enabled till they get you your new grid card. I also note that there is no messaging or contact email option where you can send an email from your registered email id, so they can call you back.