We have 6 office computers, all the monitors and PC’s are less than 2 years old and we use them in a dual screen mode on Windows 10. So we are talking modern, expensive well configured hardware, we are not talking 1960’s hardware. And yes I know when the web went on-line, my reference to the 1960’s is, what Sheldon Cooper would say, BAZINGO, ( a mix of wit and subtle but polite sarcasm… )
We use the internet all day every day, the vast majority of sites are fine, but by virtue of the page builder you have used, your pages are deliberately faded. So your suggestions that following the launch of your ‘new improved’ web site we should now re-calibrate our monitors is ridiculous.
Serena your contrast ratios are irrelevant because they only apply to the pure colours, in blocks side by side as a comparison, it is does apply when your page builders have used silly blurry thin white font on faint blue text or worse blue on blue text.
Have a look at the attached photo it is a screen shot from my iPhone, and my simple question is… why are the words Current Balances and Updated 5:00pm so faint.?
EVERYTHING else on the screen is readable, but when you shrink this down to an iphone screen it is hard to read. NOTE I’m not saying impossible to read just difficult, why are these words not CLEAR CLEAN and easy to read.?
And why I’m mentioning it …??? Because I was refreshing the screen in a bright outside location to see if money had gone in, the person was on the phone and needed an urgent and immediate answer, but the silly little blue on blue text was so faint it was difficult to tell if it had updated or not, (which it hadn’t) Excuse the caps lock but WHY is the text we need to read comprised of faint blue on blue font.? Answer this one question and you’ll finally get where I’m coming from. .defend hard to read thin faint blue on blue text and you miss the point by a galaxy or 2.
I’m guessing you are not going to tell me to recalibrate my ihpone screen.?
I’m even writing and pasting this in clear black and white text in Word because the silly blue text in your silly forum box is …. Well it’s just silly.!
In our office the quality of the BNZ web page displays, in particular the financial fields in the accounts, varies from monitor to monitor but at best it is merely ‘adequate’ . Ys it ‘works’ and yes we can put up with it and we can squint and read the deliberately faded fields and faint text .
BUT (and this is the biggest BUT of any successful business ) You don’t increase your success by operating a merely ‘adequate’ on-line banking web site. You are the best only when you run the BEST on line banking, an on-line banking that is amazingly clear and crisp easy to read.
My final post script is that we have been 30+ years with the BNZ (previously NAB) my wife worked 15 years with the NAB/BNZ, We paid our $300,000 mortgage through you, our business banks $600,000 a year and we operate 6 Visa cards and have our personal banking with you. But ultimately if the BNZ doesn’t want to be the BEST and is happy with ‘adequate’ then fine, as Forest Gump would say, “ Adequate is… as adequate does…”