I’ve just had a panicked call from my daughter in Australia who couldn’t find her visa debit but saw an unexpected transaction on it. I rang the 0800 number to get a hold put on the card only for her to ring back and say the card had been found. I don’t know now whether she is going to have to get a new card sent with the problem of not being able to load a pin. It would have been so useful if she could have just logged into her internet banking an temporarily held the card herself. Even better if there was a way of delegating authority so another trusted person (me in this case) could also do it.
Hi @dms, I know the team are working on card controls this year (as mentioned by @eric in this post: BNZ app feature request - international travel notifications) so thanks for that feedback. In the meantime, if you’d like me to look in to this case I’m happy to - if you PM her access number we’ll look into it and give her a call
Thanks - that’s great news. Part of the problem is that she doesn’t having a phone that you can call her on (she called me via Messenger) but she is going to send a secure message to find out what the story is. I appreciate your offer of help though.
No problem - @Krystal FYI, keep an eye out for this secure message
Sure thing! We are processing messages from 16 hours ago at the moment, so it wont be too long before she gets a reply. If you give me her name I can double check for her @dms
I’ve heard back from her that her card is working just fine! I really appreciate how quickly everything got sorted out, great service