I've just had a panicked call from my daughter in Australia who couldn't find her visa debit but saw an unexpected transaction on it. I rang the 0800 number to get a hold put on the card only for her to ring back and say the card had been found. I don't know now whether she is going to have to get a new card sent with the problem of not being able to load a pin. It would have been so useful if she could have just logged into her internet banking an temporarily held the card herself. Even better if there was a way of delegating authority so another trusted person (me in this case) could also do it.