Refix mortgage rate offers

So one of my fixed rate Mortgage portions is about to expire and I get a call from BNZ telling me I am such a valued client! They then offer me the standard rates- what on earth is up with that? If I am such a valued client, (I always pay repayments on time), then why do they make it sound like it is such a great offer, but then I check the website later to find it is the standard rate. Maybe I should get serious and find a bank that actually mean what they say and cares for valued customers.

Hi @Topcat12, I’m sorry to hear that. Have you tried asking for a better rate (explaining about the experience you had)?

Disclaimer: This is me speaking as a person, not on BNZ’s behalf.