Online Banking Lock

Hi there,

I have been back from New Zealand and I just discovered that my Banking account got locked. I unfortunatly can not call again(spend 25 min last time and it hung out).
I would like to know if they were another way to unlock it without having to call you?

Thank you for your help !

Just sent you a private message to help get this sorted for you :slight_smile:

may i know how to fixed it? thanks,.

I’m afraid you’ll need to contact us via a secure channel, e.g. over the phone or in store. If you’re unable to call us on 0800 275 269, send me a private message and I can organise an outbound call for you :slight_smile: Cheers,