Hi @SusieB & @jessearcher The changes we have made are something we have not taken lightly and we accept that the change will take time for some to get used to. We are at a point where our existing platform needs replacing and retirement so this has also given us a chance to start from scratch and improve the platform now and into the future. So I can promise you it’s not change for change sake. We will be shutting the old one down early next year so I can encourage you to do a couple of things.
Firstly tell us what you don’t understand or find confusing about it so we can feed these improvements into our backlog. Tell us what information you are looking for on the one page that you can’t see, and how you would feel more in control.
Secondly, check out the help and tips here - https://www.bnz.co.nz/support/banking/internet-banking to help you get things done.
Keep the feedback coming, we appreciate it - good and bad.