New Zealanders are well known travellers from the traditional Overseas Experience to getting out and about exploring our beautiful county. But travel can bring new challenges for accessing funds and banking, so we break down the must-know facts for managing your money on the go.
Money on the Go in New Zealand
The best thing you can do to manage your money while on the go is to get Internet Banking set up and download the BNZ mobile app. Our app lets you check your balances, transfer funds between accounts, set up payments and much more.
One of the best things about the app is that you can use it to link your accounts to different cards, without having to go into a store. This means that if you happened to lose your EFTPOS or debit card, you can link the account to another card (like your credit card), and still be able to access those funds while you’re on the road.
Don’t forget to take your NetGuard card with you if you head off on holiday – if you need to contact us it’ll make it much easier to identify you and get your query sorted. Also, you can contact us by sending a secure message via Internet Banking, so keep this in mind for all your non-urgent banking queries. Secure messages are usually responded to within 48 hours of receiving them; it’s a good option if you don’t want to spend time on hold during the holidays.
Money on the Go Abroad
Organising your money while travelling overseas can be a little tricky, so make sure you plan ahead to cover all your bases.
Make sure you have Internet Banking set up before you leave – if you can cannot call our contact centre from where you are (be if because of the prohibitive cost, time difference or other reason), but have access to the internet, you’ll be able to contact us by sending us a secure message via Internet Banking. As with travelling in New Zealand, be sure to take your NetGuard card with you so you can do this.
Let us know you’re going overseas – our Fraud team monitor accounts 24/7 for overseas transactions. Letting us know where you’re going means we’ll be expecting to see these transactions come through. The last thing we want to do is freeze your accounts for suspected fraud when your card hasn’t been compromised.
Take more than one method of payment so you have a variety of ways to pay for things. Cash is great for small purchases, things like cash passports can be good for larger payments that would be too much cash to carry around, and having a credit card or debit card is a good way to have a ‘back up’ method of payment is the first two go astray.
Make sure you know how to contact your bank while you’re away – BNZ has a special number to call from overseas, you can use secure messaging through Internet Banking, or even contact us on social media if you’ve got no other way of coming through.
One last tip for overseas travel that will help us keep your accounts safe – visit a BNZ ATM and use your credit card for a transaction (check your balance, get a mini statement, or make a cash withdrawal) before you head overseas, and then soon after you return. Our ATMs have world-leading liquid encryption technology (LENSecure) that helps protect your card by updating the security information on your card’s magnetic strip. This means that in the unlikely event that someone manages to make a copy of your card, the fake card will be out of date pretty quickly.
For more money-related travel tips from other Community members, visit our Tips for Travellers thread.