Anyone else experience the same frustration as I do when trying to make unscheduled or one off payments against a floating home loan? why is it that you have to ring and speak to someone. Surely if online banking has the ability to transfer between accounts, with drag and drop functionality, can this not be extended to Mortgage payments.
The painful time spent on hold waiting for a operator is less than ideal. One would suspect the bank is reluctant to make it too easy for people to pay off their loans.