Mobile, internet banking & transaction issues June 2016


#1

Hi everyone,

We are currently experiencing issues with mobile and internet banking. It is also causing some people’s cards to decline at payment terminals. Some people may also be having problems transferring money between accounts where money looks like it has been transferred from one account but isn’t showing up in the other.

Our sincere apologies - we are working as fast as we can to get it resolved. Rest assured, all transactional issues will be righted.

Our contact centre is experiencing high volume as a result of this so we ask for your patience.

Thanks, and our apologies once again

Anna


Update on Internet, mobile, card & transaction issues
#2

Thanks for the update - good work posing to FB also.


#3

Do you have any ETA on when it might be backup ?


#4

Back up now :slight_smile:


#5