Long call hold times even for urgent enquiries


Absolutely appalling wait times even for an urgent inquiry.
If you cant pick up calls within 30 long minutes atleast, shut the useless facility.
very annoying…Im on the 4th call and still waiting for 18 mins


Absolutely agree about the appalling wait times. If the call centre can’t employ more staff, then how about setting up a “we’ll call you back and you won’t lose your place in the queue” service, like the IRD and many large businesses?