Have you ever received an email from one of your suppliers, either based in New Zealand or overseas, to let you know that they’ve changed their bank account details for invoice payments? Did you contact them to confirm this information? If not, now’s the time to get your ‘skepticals’ on and double check who you’re actually paying. Some of our customers have lost money after payments intended for legitimate suppliers have been intercepted by fraudsters via compromised email accounts. The fraudsters have then emailed our customers and directed them to remit their invoice payments to a different bank account. So please be vigilant, even if you have dealt with the same suppliers for years. With Christmas fast approaching, the fraudsters are likely to be looking for extra cash – please don’t let it be yours.
If you’re suspicious of an email that you’ve received, or if you’ve entered your personal information into a website, or if you have an unauthorised transaction on your bank account, please contact us immediately on 0800 ASK BNZ (275 269) or + 64 4 470 9021.
Similarly, if you think you’ve been caught up in a scam, or if you’ve provided personal information to someone over the telephone or via email, or if you suspect that your identity has been stolen, please call us on 0800 ASK BNZ (275 269) and ask to speak to the Financial Crime Management Centre.