Lately we’ve had reports of suspected ‘shoulder-surfing’ at train ticket machines located at or near Copenhagen Central Station, also known as ‘København H’ in Denmark. Offenders have been distracting customers while they are at ticket machines and then stealing their cards and belongings which are then used to withdraw cash. In other instances our customers have attempted to use ticket machines, which haven’t appeared to be working efficiently and then had their cards and belongings stolen.
What is shoulder-surfing?
Shoulder surfing is the practice of spying on the user of a cash-dispensing machine or other electronic device in order to obtain their PIN, password, etc.
We’d like this to serve as a reminder if you’re travelling overseas to ALWAYS be aware of those around you and to protect your PIN number and personal belongings. You can never be too careful when it comes to card and PIN security and you never know who might be watching you.
If you’ve had your cards stolen, or if you’ve discovered some unauthorised transactions on your BNZ account, please call us on 0800 ASK BNZ (275 269) and ask to speak to the Financial Crime Management Centre.