Is this for real?

Have you seen the ads on TV this week about a woman named Kate who receives a call to say that there is a problem with her computer? The scammer asks her to give him remote access to her computer so he can fix it for her. Then Kate’s dog puts his paw on her hand, looks earnestly at her and says ‘Stop and think, is this for real?’. This is an all too familiar scenario when it comes to scams! This week we’d like to encourage you to ‘Stop and think, is this for real!’. Keep an eye out for the dog on TV and encourage your friends, family and customers to #stopandthinkisthisforreal? Whenever you receive a phonecall from someone you’ve never heard of, or you receive an unsolicited e-mail.

Check out some of our best suggestions on how you can protect yourself from scams below!

• If you receive a suspicious phone call ‘stop and think, is this for real?’ and if in doubt just hang up the phone. Remember that Banks, Immigration New Zealand or Inland Revenue will never email, call or text you to ask for money to be sent using money transfer services.

• Don’t trust anyone who calls you and asks for your financial related information, such as your account details and password.

• Don’t pay or give out personal information by responding to the email.

• If you are a business owner ensure you have a clearly defined process for verifying and paying accounts and invoices.

• Keep your computer security up-to-date.

• Never tell anyone your login details, PINs, passwords or verification codes – not even the police, bank staff, friends or family. Your bank will never ask you for your PINs or passwords.

• Check your statements. Advise your bank immediately of any unauthorised transactions.

A bank will never ring you and ask you to provide account details or personal information. If you get such a call, phone 0800 ASK BNZ (275 269) or +64 4 924 0499 and ask for the Financial Crime Management Centre to report it.