iPhone Mobile App Unavailable Issue - (6)


#1

I cannot access the mobile app on my iPhone X, IOS 12.2
After putting the PIN in I get an unavailable message.
Message "Mobile Banking unavailable
We expect to be back soon…Thanks for you patience (6).


#2

Reinstalled the app. As soon as the bank number and password is entered the same message appears.
For some reason it’s not making a connection into the banking system or my account is blocked, I suspect, as the message is instant.


#3

Hi @NZBlue, thanks for reaching out to us. I’m sorry to hear about the issues you’ve been experiencing with the app. We’re not aware of any outages at the moment, so we’ll need to investigate this for you via a secure channel. Please contact us on 0800 275 269 and we’ll take a look. Thanks, Lawrence


#4

Rang the number, thanks.
Apparently there was an outage to services which is still being recovered. I’m sure my problem was before that but it looks like they can’t progress until the problem is fully resolved.
Will post an update later in the week.


#5

It looks like my iPhone is being blocked since it upgraded to the Beta release of 12.2.
I’ve been on the Beta programme since September last year.
Decision now is to wait until 12.2 becomes available and not use the app or reset the phone and have to reset all of my 2factor authentication apps.