Internet banking


#1

Hi

I have forgotton my login details and my account number.

i live in the uk and have tried the international phone number and i cant ring it from my home phone or my mobile.

is there anyway i can talk to someone online to reset my details

tried emailing but they won’t do it over email.

thanks


#2

Try and call with Skype.


#3

hi allyh120

There are a couple of ways you can reset your Internet Banking password online, usng your credit card details (if you have one with BNZ) or your telephone banking PIN (if you can remember it) - see the options at this page https://www.bnz.co.nz/registration/ib/app/resetPassword

hoping one of those options might help. Otherwise, calling will be best - just to check - it is this number you tried? 0064 4 931 8209

kind regards
Adrian