Internet banking password & telephone pin reset

My internet banking has locked and I alsoforgot my telephone pin…
I have tried to call the bank from oversea for more than 10 times, but every time no one answered it, could you help me to solve this problem? Thanks.

Hi there, I have sent you a private message so we can help further. - Adina.

Hi there,

I sent my access number to you already, could you provide further assistant!? Thank you.

Hi there, thanks so much for sending us your access number.
I have organised for one of our Customer Service Representatives to get in touch with you as soon as possible.
Thanks! - Tarah

Hi Tarah,

Sorry to miss the phone call today…

Could you arrange someone to call me on mon again? Please kindly help, thank you!

Hi Adina,

I am also having the same issue as karachiu: I’ve forgotten my telephone banking pin which I need to access customer service while I’m overseas. I’m stuck without access to my bank account and need assistance as soon as possible. Could you please direct me to where I can reset my telephone banking pin?

Hi there, please contact us collect from a landline on +64 4 931 8209 so we can ID you and reset your pin. Thanks Adina.