Internet Banking hangs in Chrome

Online and Mobile
#1

I have been trying to help my mother-in-law with her Internet Banking. She uses Chrome as her default browser, but after she has entered her access number and password, and then her Netguard codes, the screen gets stuck on “Loading” with the rotating circle. She is able to get in with no problem using Microsoft Edge.

Are there any known compatibility problems with Chrome?

Cheers, Graham

#2

Works for me on Chrome Version 64.0.3282.167 (Official Build) (64-bit) on Windows 10

#3

Works for me too on that version, and also worked fine on the previous version (63.0.xxxx). I’m not sure which version she has.

#4

Have you cleared the cookies and cache for chrome?