Important information for staff and customers following Nov 14 quakes & Tsunami warnings

Update 6 as at 10.30am, 16/11/2016

It is now only our Harbour Quays, Kilbirnie, Lower Hutt , Kaikoura and North End stores that remain closed. All Partners centres are open apart from Harbour Quays and Lower Hutt.

We will stop updating here unless anything major changes as you can find all you need to know about which stores are still closed and getting your banking done at

Thanks everyone, our thoughts and efforts remain with all impacted - take care.

Update 5 as at 2.30pm, 15/11/2016

The following stores remain closed:

Harbour Quays
Lower Hutt
Wellington (Willis Street)

Update 4 as at 10.30am, 15/11/2016

Hi all, hoping the night wasn’t too nerve-wracking for those in affected areas. We are continuing to check in on people and stores and are re-opening those that have been inspected. At this stage stores and buildings that are still closed are:

Harbour Quays
Lower Hutt
Wellington (Willis Street)

All other stores are open.

We are getting reports of flooding and road closures in and around Wellington which may result in additional store closures this afternoon due to staff issues.

Take care.

Update 3 as at 2pm, 14/11/2016 - final update on store closures for today:

The following stores are closed and will be for the remainder of the today, 14th November.

  • Marton
  • Taihape
  • Terrace End
  • Courtenay Place
  • Harbour Quays (including Partners Centre)
  • Karori
  • Kilbirnie
  • Lower Hutt (including Partners Centre)
  • North End
  • Porirua (Porirua Partners Centre is open)
  • Wellington (Willis Street)
  • Motueka
  • Blenheim (including Partners Centre)
  • Kaikoura
  • Hanmer Springs
  • Rangiora
  • Ferrymead
  • Petone
  • Tawa
  • Picton

The following stores are now open after being closed earlier today

  • Johnsonville
  • Waikanae
  • Akaroa
  • Wellington South (Newton)
  • Paraparaumu
  • Kaiapoi

Our Harbour Quays and State Insurance Tower premises in Wellington remain closed.

Our call centres are operational but expect delays with longer than usual wait times as staffing has been impacted by the quake.

The majority of our ATMs are operational and Internet and Mobile banking are running as per usual. All other BNZ stores not listed as closed, are open.

Please take care especially this evening as after-shocks continue. Check with your local authority, Civil Defence and Radio NZ for important updates. We will update again tomorrow with the latest.

Update 2 as at 10.30am, 14/11/2016:

Clearly it has been a tough morning for many people with today’s earthquake and aftershocks and all of us at BNZ are thinking about those who have been impacted. After an earthquake of this size we have clear processes to work through for our offices and stores, and as at 10.30am we can advise as follows:

  • There has been some visible damage to our Harbour Quays office and we are working with our landlord and the assessors to understand the extent of this. While this happens, this office will be closed.

  • A large part of our call centre operates from that office, so it’s likely there will be a delay in answering calls today - we appreciate our customers’ patience in advance

  • The following stores are closed and will remain closed until building inspections can be completed: Taihape, Porirua, Hamner Springs, Terrace End, Blenheim, Rangiora, Motueka, Picton and Kaikoura

  • Following official advice to avoid the Wellington CBD our stores in that area will remain closed. This includes North End, Courtenay Place, Willis St, Kilbirnie, Karori and Newtown.

Stores may open throughout the day and we will post updates on, here and on Facebook and Twitter.

For our staff:

As we stated earlier, our first concern is for the welfare of you and your family. As far as we are aware, all our people are safe. Please keep in touch with your People Leader. All information about how we can support you through this tough time, updates about store closures and our operations will continue to be posted to Mercury and your People Leaders have it to.

For those working remotely today, you will receive a separate email soon with advice, tips and tricks.

As always, take care of yourselves and each other.

Update 1: as at 6.30am, 14/11/2016

Our thoughts are with all who have been impacted. Please take care of yourself and others and check with your local authority, civil defence and Radio NZ for important updates.

All stores and buildings in the Wellington CBD will be closed until further notice. This includes all buildings in: Wellington CBD, Hutt Valley and up to and including the Kapiti Coast (Waikanae).

The following BNZ stores will be closed until further notice pending inspections:
Taihape, Porirua, Hamner Springs, Terrace End and Kaikoura.

There is no known impact to BNZ’s services.

Staffing at our contact centres has been affected by today’s earthquakes so customers might experience longer than usual call wait times. We ask for your patience while we work through a solution.

We will keep you updated here as things change. Stay safe.

For our staff:

Our first concern is the welfare of you and your family. If you’re in an affected area please get in touch with your People Leader to let them know you are okay and check with the advice sources above for the latest information. Act according to advice about travel when deciding about coming to work and chat with your People Leader if you are unsure.

We’ll update you throughout the day via emails to People Leaders, updates on Mercury and via Facebook, Twitter and here.

Take care.


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