We’ve had a lot of customers asking about the changes to our GlobalPlus credit cards so we’ve started to answer some of the questions here. If you can’t find an answer to your question in the FAQs below, please do ask it here and we’ll answer it over the next few days.
When do I stop earning Airpoints?
From 1 May 2015, you will no longer receive Airpoints Dollars on GlobalPlus products. Instead, the GlobalPlus brand is disappearing and you will receive a cash back of equal value instead.
If you are a GlobalPlus customer, you’ll hear from us soon with further information and all the details you need to understand the changes that come into effect on 1 May 2015.
What products will not get Airpoints anymore?
All our GlobalPlus credit cards:
- GlobalPlus Classic
- GlobalPlus Gold
- GlobalPlus Platinum
- GlobalPlus Business
Global Plus variable and fixed home loan and GlobalPlus insurance.
What do I need to do to get cashback?
There’s nothing you need to do. Your cash back will be credited to your account each month when you receive your statement.
What are the tax obligations for cashback?
For personal customers generally there will be no tax implications on receiving cash back. For business customers they will need to declare this as taxable income. If you are unsure, check with your accountant/financial advisor.
I don’t live in New Zealand, am I still eligible for cashback?
Yes, of course. From 1 May 2015, your cash back will be credited to your account each month.
How will you compensate for loss of things like un-expiring Airpoints and Koru discount?
Please accept our apologies, we are still working through the detail of that and we will confirm as soon as possible.
What we do know, is if you are an Air New Zealand Gold or Elite Airpoints member, your Airpoints will continue to be exempt from expiry as long as you keep your Elite or Gold status.
Why can’t BNZ transfer my cash back to another account - I want to use it to save up for something.
We’re really sorry but at this stage we technically can’t transfer your cash back from a credit card to another account. However, we’re working on this.
Don’t you have an obligation to tell me the Ts & Cs have changed?
When we write to you in the coming week, we will be meeting our obligation to communicate changes to you, as per the terms of your agreement.
**QUESTIONS ABOUT GLOBAL PLUS CREDIT CARDS
What happens to my GlobalPlus credit card?**
There is no immediate change to your credit card. The change is to the rewards you receive that come into effect from 1 May 2015. From that date, the GlobalPlus brand will disappear and you will no longer receive Airpoints Dollars on your credit card spend. Instead, you will receive a cash back.
Will my GlobalPlus credit card still work?
Yes – your credit card will work as normal. We’re working on getting new cards made, but in the meantime you can continue to use your card as normal.
The change is to the rewards you receive. Between now and 30 April 2015 you will earn Airpoints Dollars. From 1 May 2015, you will no longer receive Airpoints Dollars. Instead, you will receive a cash back of equal value.
What happens to my Airpoints?
The Airpoints you have will still be on your Airpoints account. For further information about your Airpoints please contact Air New Zealand directly.
I am a Platinum GlobalPlus holder, do I still get all the associated benefits?
Customers still get the associated benefits associated with a Platinum card until 30 April, we will be in touch before 30 April to confirm the details about changes to the associated benefits.
I signed up to a GlobalPlus product last week, will my application continue?
Yes your application will continue and you can use your card as normal when it arrives. Between now and 30 April 2015 you will earn Airpoint Dollars. From 1 May 2015, you will no longer receive Airpoints Dollars on your credit card purchases. Instead, you will receive a cash back.
What if I lose my card or it gets stolen?
All lost and stolen cards will be reissued, the same goes for expired cards. From 1 May 2015 you will switch to earning cashback instead of Airpoints.
I want to increase the limit on my GlobalPlus card, can I still do that?
We can still change limits on credit cards. You will need to contact us to apply for any changes to your credit card limit.
I took out a GlobalPlus card to get double Airpoints, will you still offer this?
Yes. You will continue to earn Airpoints at your current, promotional rate until 30 April. From 1 May your cash back earning rate will be matched to the promotional rate you signed up to.
Why can’t I get Fly Buys?
We are unable to offer Fly Buys at this stage on these cards.
I want to put an additional cardholder on my GlobalPlus card, can I still do this?
Yes, you can still add cardholders.
I have a Platinum Visa GlobalPlus, so my points aren’t supposed to expire - what happens to me?
You then have an additional three months (until 31 July 2015) before your points will start to expire. The additional time will allow you to decide what to do with any points earned more than four years ago. Please note - if you are an Air New Zealand Gold or Elite Airpoints member, your Airpoints will continue to be exempt from expiry as long as you keep your Elite or Gold status.
QUESTIONS ABOUT GLOBALPLUS HOME LOANS
I have a GlobalPlus home loan - what does it mean for me right now?
There is no change to your credit card, home loan or insurance. The change is to the rewards you receive that come into effect from 1 May 2015.
From 1 May 2015, you will no longer receive Airpoints Dollars on your loan. Instead, you will receive a cash back of equal value. That means instead of getting 1 Airpoint per 1,000 of lending, you will get $1 cashback per $1,000 of lending.
I am about to settle on a GlobalPlus home loan, what happens now?
If you are to settle between today and 30 April this will still happen but from 1 May 2015, you will receive a cash back offer and not Airpoints Dollars.
QUESTIONS ABOUT INSURANCE AND TRAVEL INSURANCE
What happens to my GlobalPlus insurance?
Your insurance policy remains valid. You will continue to earn Airpoints until 30 April, then from 1 May 2015 you will earn Fly Buys on your insurance. For Airpoints you would have received 1 Airpoint per $100 premium paid, and from 1 May you will receive 1 Fly Buys point per $20 premium paid. Please note that Fly Buys can be converted to Airpoints.
I’ve booked travel on my GlobalPlus card, will I still have the travel insurance associated with this card?
Yes – the travel insurance policy will remain as is. If you have any further queries phone our travel line on 0800 269 872.
For more information: