A key part of making a great internet banking platform is making sure our customers know how to use it and get the most out of it. We are kicking off some work now that will mean everyone who hasn’t used new internet banking (YouMoney view) will get the chance to try it out in the near future.
So we are really keen to understand what you thought and felt about new internet banking the first few times you used it. Questions ….
What did we do well? Where did we drop the ball? Did you find our tips & tour useful?
When you use a new site, or one is changed on you, what are the ways these changes have been made that resonated with you? And what are the ways changes are communicated to you that you find annoying and just ignore?
Let us know your thoughts !