How long before debit card arrives


#1

It has now been a full week since my partner and I ordered our debit cards in the Queen Street branch after being told they would arrive in 3 to 5 days but still haven’t been contacted to say they have arrived. They were to be sent to the branch as we are travelling and don’t have a permanent address. Can anyone advise how long this actually takes as we were hoping to leave Auckland tomorrow.


#2

Hi Paul, I’m so sorry to hear about the delays you’ve been experiencing. The timeframe for a card to arrive to one of our BNZ stores is 3-5 business days, so I’m not sure why you’re still waiting for your card. I would recommend giving us a call on 0800275269 to follow up on this immediately.