How I Colse my account oversea?

I am in Taiwan now,how i Colse my account?I just had id number,no password, I left New Zealand 10 years ago, I can’t sent a mail to bnz, and connect any Chinese staff

Hey Li, you can send us a Secure Message through your Internet Banking, if you are unable to access this please call our overseas contact number +64 4 931 8209

I can’t,. because without netguard card I can’t login Internet banking,I don’t have new netguard card,I can’t into the menu to sent you email,I call the overseas phone but no one understand what I say,do you have any idea?

Hey Li, what language do you speak? I will try and arrange for someone to contact you.

Another alternative Li, would be to download the BNZ Mobile Banking App on a Smartphone. You can login without the NetGuard considering you have access to your Mobile Phone Number + Email that we hold on file.


Li, if you are comfortable please private message me your access number. I will arrange for a Mandarin speaker to contact you.