Help with overseas cancelling account

Hello! I’m a New Zealand citizen overseas and I just received a letter at my old house that says that I have an account that may be charging money to use. I would like to close this account and transfer whatever money I have into my mother’s account. However, I cannot remember my login information and I do not have enough money to make the toll call (I’m quite poor xd)

Could someone recommend me a way to contact BNZ and hopefully try and fix this problem? Even an online live chat would be great

Thank you very much

Hi Geoffbob,

Gosh that sounds really frustrating, but don’t worry - we are here to help! Do you have access to Facebook? If so, please send us a DM and we’ll organise a call back there. Alternatively, you can send us a secure message via Internet Banking or the BNZ app.

Cheers,
Alisha