Until the end of last year, we displayed 6 months’ worth of transactions for everyday bank accounts and credit cards in our personal online banking site. We had a lot of feedback from customers telling us this wasn’t enough.
What we did
Our development team wanted to address this problem. We wanted our solution to be fast and display up to 3 years of transactions. So, the team did a lot of technical investigation to come up with a solution they believe would perform to our standards.
We also needed the design to be clear and easy for people to use. So, we created wireframe designs that we user tested with customers, updated from their feedback and tested again until we had a good look and feel. We also enhanced some search functions to help locate individual and specific types of transactions. Check out our help and support section for more info.
We finished building this in our online banking site in December last year. We told customers who logged in that we had made some changes with a pop up message overall the change was well received.
Take a look
If you have an everyday account or credit card with more than 6 months of transaction history you can log into online banking; click on the account tile, scroll to the bottom of your transactions and click “show more” or start typing in the search transactions bar.
In the future
It’s not in our mobile banking yet. But we hope this still helps customers with their everyday online banking particularly around tax time.