Export to a CSV File Update Time Lag


#1

This morning 1 January 2018 I went to Export a csv file from date range 14 August 2017 to 31 December 2017. When I opened the exported file the last transactions were dated 29 December 2017. On morning of 31 December I downloaded (into pdf format) my transactions for 30 December 2017 -my most recent transactions.
Is there a Time lag for updating the Export to csv file process?

b) I tried emailing this same message to BNZ Contact Centre today - clicked on Send and the message disappeared. It did not then show up in Sent but when I went to exit I was confronted with 2 Tabs “Discard message” and Return to message. When I clicked on Return to message I just got the blank screen. What has happened?


#2

Hey Neil, thanks for the question. There could be transaction lag because of the processing time, e.g. transactions showing as pending, but not quite banked. A message not being sent through is quite strange - you may need to perform a system update. If that doesn’t help let me know and I’ll investigate further for you :slight_smile: And Happy New Year!


#3

Hi Lawrence.
Both issues seem like Timing factors.
a) Today (4 January) I went to the Export to a CSV file tab and this time my transactions of 30 December showed.

b) For test purposes I went into “Contact Us” on BNZ and this time (4 January) my message was sent as I had previously expected. My wording was as [per my submission to you on BNZ Community.

Perhaps both issues related to the fact that my original attempts were made during the Statutory Holiday period.
Regards
Neil