Expired Netguard and no access to account


#1

Go the following message today “:black_medium_small_square:You are not able to login to Internet Banking because your NetGuard Card has expired. Please contact us on 0800 WWW BNZ (0800 999 269) so we can order you a replacement NetGuard card. If overseas, phone +64 4 931 8226. International toll charges apply.” Unfortunately no access to international line to call and no email address !!! Card not automatically sent as previously . What the hell is going on at BNZ!!!


#2

Hi @hispeed i’m really sorry to hear that you aren’t able to get into your Internet Banking. As our Community page isn’t a secure channel, we cannot discuss any account specific details here. We definitely would like to help you out with this, but you would need to get in touch with our Contact Centre so we can look into it further. If you are overseas, you could also look at calling us through a Phone Service such as Skype.