How do I access online statements backdated 4 years ago as the documents app only goes back 2 and a half years? Is it possible to download them online or do I need to visit a bank? Would it be possible to receive them by email instead of visiting a bank as we live rurally?
You will need to get in touch with one of our bankers on 0800 275 269 to have those statements emailed to you. Alternatively you can send a SecureMail via the “Contact” option in internet banking - please make sure to advise which statement months in that year you would like to be sent.