New here - I have a direct debit set up every week to Jetts but last week my payment apparently failed, because of this I was charged an extra $10 as a “dishonour” fee is what they claim. Is the charge a normal occurrence and is immediately applied if a direct debit failed even without giving me any option as an alternative payment?
I’ve read up online about possible causes I am certain that any applied to my account at the time and I am certain that there was more than sufficient funds to cover the payment at the time.
This week’s direct debit went through fine so it only happened that one time. What could be the cause of it?
PS: Jetts failed to alert me that my payment failed.