Did not get answer on secure message request

Hi
I sent request №CB20685857 through “Secure messages” on Internet banking 13 October.
But until this moment I didn’t get any answer.
Could you check please my message.

Regards

Hi And,

I’m sorry to hear that you haven’t received a SecureMail reply by now! If you like, give us a call on 0800 275 269 or send a follow up SecureMail and we’ll get back to you there.

Thanks, ^Alisha