Having sat on the phone to Customer Suport for 49 minutes and 25 seconds with only two reassuring messages breaking into the pretty univnieresting music to let me know that indeed I am not the only mortal on the earth, I have perused the website in respect of the community and find it bejewelled with platitudes and “smilies” from the manager inferring that we are being heard.
Even the tax department has a callback system which works fanstasticly and heaven knows they dont really have any competion with which to be concerned.
C’mon BNZ, you CAN DO BETTER ! Answer your phone!