Credit Card decline

Ok… Went to purchase an item online. On completing purchase credit card was declined. Checked all details they were correct. Called BNZ was on hold for an unacceptable amount of time. Hung up. Used mobile to make purchase item no longer available. Gutted and still no idea why my credit card decline as mobile banking showed all was in order!!..-:frowning:

Could have been an authentication error, or any number of reasons.

Hi @Jo, sorry you missed out on your item! I’d be happy to have someone in our team look into this for you - send through your access number in a private message and we can make sure everything is in order for next time.