Contacting BNZ via email on their website

Does anyone know why BNZ refuse to reply via email to an email sent via their contact us form on the website.

I can’t login to internet banking to use the ‘secure mail’ and want to put the activity in writing so contact us is the only option. So far 7 messages sent to follow up since 21st May after supplying all the info they wanted to verify me.

Hi @RJ, sounds like something’s going wrong there -it’s a long time to not have gotten a reply. I’ll pass your query on to the customer service team. Will private message you here to get your details.

BNZ Community Manager

Keep in mind these are the views of fellow BNZ Community users, and not BNZ.