Closing account

#1

Please help! I came over to NZ for three months and set up a bank account but left in september. I was told that I didn’t need to go into my branch to close it and it would just close automatically after not using it. I just got an email saying I owe them $17 because they’re still charging me a fee. I just want my account closed but I cannot go into the bank because I’m in the UK and it I don’t think I’m set up for telephone banking and it would cost me fortune to phone anyway

#2

Hi Sophie, I’m sorry to hear that. I’ll private message you now so we can get this all sorted out for you. Cheers,