Closing account


Please help! I came over to NZ for three months and set up a bank account but left in september. I was told that I didn’t need to go into my branch to close it and it would just close automatically after not using it. I just got an email saying I owe them $17 because they’re still charging me a fee. I just want my account closed but I cannot go into the bank because I’m in the UK and it I don’t think I’m set up for telephone banking and it would cost me fortune to phone anyway


Hi Sophie, I’m sorry to hear that. I’ll private message you now so we can get this all sorted out for you. Cheers,