Close down account


Just moved from the UK and found the service to open an account and to get a card absolutely awful so will go with another bank

Can you let me know how I close down the account and give another bank my money?


Hi @Gangles21, really disappointed to hear that you’ve had a bad experience with us thus far. Keen to understand if there’s anything we can do to rectify this situation - happy for you to send me a PM with more details if you’d like.

Otherwise if you’re set on going, you can close accounts by sending the request via secure message (in internet banking or mobile app), give us a call on 0800 275 269 or visit one of our stores.