Charge for payment on Business mobile app

#1

I use both IB4B and also the business app on my phone. In January I had 2 pymts to make to the same new payee. I could not use ib4b and decided to do on my phone. I clicked on ‘make a payment’ and had to chose make a one off payment as it wasnt already on my bp list. When I finished loading it I asked for it to be added to my bp list. I then went back in and loaded the second payment. We my fees came through on IB4b
I was charged a fee 30cent fee for doing the first payment. I could have done using ib4b and incurred no fee. Can you advise if this loophole has been fixed yet. I spoke to someone at ib4b and they reversed the fee and would look into it. I haven’t heard anything back.

#2

Hey Carol, thanks for reaching out. I’m sorry nobody’s gotten back to you. I’ll reach out to you via private message and we’ll get this sorted asap. Lawrence

#3

Any idea of timeframe for you to respond.