Why can’t I access statements (or any printed documents) under the new online system? Any attempt to do so yields this message:
“This statement is unavailable at this time. Please try again later.”
But “later” never comes.
I could access my documents under the old system, and in fact for a long time switched back and forth to do so.
And I’ve asked this question before. When you put up messages about switching off the old system, I raised this issue online but never had a reply – or even acknowledgement you received my message.