As small business owners, our experience with the BNZ has just been unbelievably bad. Their Customer Care, their international team and the branches have all made HUGE mistakes that have cost us time and money. Not just one department or one staff member, nope, right across the board. They make promises they don’t keep and their answers contradict each other.
They say they need time to investigate. Maximum of 90 days. In the meantime, we cannot invoice our customers. We are losing money and the bank is refusing to provide assiatance. I am disgusted at the poor level of service they attempt to provide.
We are giving them 4 days and then we will take other action. If anyone out there wants to know more about this, please send me your details and I will be pleased to let you know what has happened to us.